3. Check your original battery model. It's best to compare your original battery with ours. Picking a battery only by laptop model can result in buying the wrong one. What should I do if this battery is not recognized or cannot be charged? B. Next, check if the battery is properly installed. Please make sure that the connector of the battery has been inserted into the system board correctly and tightly - Batteries purchased through this link will be shipped from China We're unable to track every individual package's delivery status. If: Please contact our customer service - we'll investigate and respond within 48 hours. **Working Hours: Monday to Friday, 9:00 AM to 6:00 PM (China Standard Time, CST) **Due to time zone differences, we may not be able to reply to your message immediat.